We want you to shop with confidence. If you are not satisfied with your order, if the item you receive is materially different from what was confirmed, or if your parcel has not arrived within a reasonable delivery period, please contact our support team to request assistance and, where applicable, a refund review.
Refund eligibility depends on the order status, the reason for the request, and the payment method originally used. To avoid delays, please contact us as soon as possible and include your order number, a short explanation of the issue, and any relevant photos, videos, or tracking information.
When You Can Contact Us For A Refund
You may contact our support team if:
- You are dissatisfied with the product you received.
- Your item arrives damaged, defective, or significantly different from the approved QC or product description.
- Your order cannot be fulfilled due to stock or sourcing issues.
- Your parcel has not been delivered for an unusually long time and the shipment appears lost or unresolved.
- Your order is cancelled before shipment and the refund request is approved by our team.
Before A Refund Is Approved
In some cases, we may first offer practical solutions such as replacement, repair coordination, reshipment, store credit, or partial compensation, depending on the specific situation. This helps us resolve straightforward issues faster and more fairly.
Please do not return any item without first contacting us and receiving instructions from our support team. Unauthorized returns may be refused or delayed.
Refund Method
Refunds are generally issued through the same payment route used for the original purchase whenever possible. The exact processing method and timeline depend on the payment channel used at checkout.
Cryptocurrency Refunds
If you paid by cryptocurrency, approved refunds are usually processed by cryptocurrency and are generally completed within 1 to 2 business days. Because blockchain values and transfer fees can fluctuate, the refunded amount may be based on the original crypto amount received or the USD value recorded at the time of payment, depending on the payment channel and billing review.
Bank Transfer Refunds
If you paid by bank transfer, refund processing may be slower due to banking limitations, intermediary review, and account restrictions. In many cases, the refund request must be initiated or coordinated by the customer, and completion may take approximately 1 to 3 weeks.
Card Or Other Payment Method Refunds
If your original payment was made by card or another supported payment service, we will review the order and arrange the most suitable refund path available to that payment provider. Processing times vary by bank, card issuer, and payment platform, and may take several business days after approval.
Non-Delivery And Delayed Parcels
If your package has not been received for an extended period, please contact us before opening a payment dispute. We will first check the latest shipping status, confirm whether the parcel is delayed, held, or lost, and then propose the next step, which may include reshipment, store credit, or refund approval where appropriate.
Non-Refundable Situations
Refunds may be refused or limited in the following situations:
- The issue was not reported within a reasonable time after delivery.
- The item was damaged after receipt due to misuse, improper handling, water exposure, self-repair, or third-party modification.
- The customer approved QC and later requests a refund for details already shown and accepted before shipment.
- The delivery delay is caused by customs clearance, local delivery arrangements, or incorrect address details provided by the customer, unless the parcel is ultimately confirmed lost.
How To Request A Refund
To request a refund, please contact our support or billing team with your order number and a clear explanation of the problem. If your order has a delivery issue, include the tracking number as well. We will review the case and reply with the available options based on your order status and payment method.
We sincerely apologize for any inconvenience this may cause and truly appreciate your patience and understanding while we work to resolve your case fairly and efficiently.