Royaltime customer service is designed to support you before, during, and after your order. This page gives you a clear overview of the main service areas, so you can quickly find the right help for your situation.
Pre-Sales Support
If you need help before ordering, our team can assist with model recommendations, factory comparisons, stock checks, payment advice, and general buying guidance. If you are unsure which watch to choose, we can help you narrow down the best option based on your budget and expectations.
Before placing an order, we also recommend reviewing our Payment Methods, Shipping Policy, FAQ, and About Us pages so you can better understand how the full process works.
During Your Order
Placing An Order
Once you are ready to buy, we will guide you through payment confirmation, order processing, and QC preparation. During this stage, you may contact us if you need help with payment submission, custom requests, shipping preferences, or order confirmation.
If your order includes a special request, additional accessory, strap, or extra service, you may also use our Customize Order service after confirming the details with our team.
After-Sales Support
After your order is shipped or delivered, our support team can help with tracking, delivery follow-up, warranty questions, movement issues, repair communication, and general after-sales assistance.
If you need help with shipping updates, please visit the Track Your Order page first. If your parcel has a delivery problem, delay, or customs issue, our support team will review the case and advise the next step.
Returns And Refunds
If there is a serious issue with your order, such as confirmed damage, a major mismatch, or a delivery problem, please contact us as soon as possible. We will review the order status and explain the available options.
For full details, please review our Refund Policy, Guarantee, and Warranty pages. These pages explain how we handle lost parcels, customs issues, movement-related warranty claims, and approved refund situations.
Your Account Management
You can manage your account through the My Account page. There you can review account-related information, check available order details, and access order history where applicable.
If your order has already been shipped, you can also track the latest shipment progress through the Track Your Order page.
Reseller Support
If you are a reseller, private seller, or partner looking for a more stable supplier, please visit our Be Our Partner page. We work with selected partners who need product sourcing, competitive pricing, and long-term supply cooperation.
Approved reseller and community promotion partners may also be eligible for special offers or dedicated coupon support, depending on the cooperation model.
Share Your Watch And Get A Special Coupon
If you post and share the watch you purchased from Royaltime on major watch forums, communities, or social platforms, you may qualify for a dedicated coupon reward after verification by our team.
Once your post is confirmed as valid, you can receive a $10 exclusive coupon for a future order. Please contact us with the link or proof of your post so we can review it.
Live Chat For Support
If you need quick assistance, you can contact us directly through the live chat button at the bottom right corner of the website. This is often the fastest way to ask simple questions or get direction to the correct department.
Other Contact Methods
If you prefer direct contact, you can also reach us through the following channels:
If you want to get in touch as quickly as possible, please contact royaltime1908@gmail.com.
