Warranty

Warranty Policy

Royaltime provides a 6-month warranty covering movement failure only for all watches.

To submit a warranty claim, you must first contact our support team with a clear description of the problem together with photos and videos that show the issue as clearly as possible.

Please note the following warranty conditions:

  • Return shipping to us is paid by the customer.
  • Shipping back to you after repair or warranty handling is also paid by the customer.

Return Policy

Returns are only accepted within 72 hours of delivery and only if the watch remains in the same condition as received.

Returns are not accepted if:

  • The watch has been worn.
  • Protective plastic, stickers, or foam have been removed.
  • The watch no longer matches the same intact condition shown in the QC photos or videos before shipment.

Please keep the watch exactly as received, including all protective films on the case, case back, clasp, and bracelet, until you have fully checked the item.

If a returned watch shows signs of wear, handling, resizing, or removal of protective materials, a restocking fee may apply depending on the watch condition after inspection.

All returns must be sent to the return address provided by us, and a valid tracking number must be supplied. Once the returned watch is received and verified, we will arrange the next appropriate step, such as repair, replacement, or other approved handling.

Warranty Q&A

Q: I received my watch, but the movement is not working. Why?

Before shipment, we send QC photos and videos and do not intentionally ship non-functioning watches. The watch you receive corresponds to the same item approved during QC.

Possible reasons may include:

  • The watch may need manual winding or gentle movement to build enough power reserve before normal operation.
  • For customs and delivery safety reasons, shipments may be handled roughly in transit, and strong impact or shaking can occasionally affect the movement.

Q: What should I do if the watch is not working on arrival?

Please contact our support team first and do not send the watch back without confirmation. After review, we may ask you to return the watch so we can inspect, repair, or replace it depending on the condition and issue.

Please note:

  • The full process takes time, and your patience is appreciated.
  • The return shipping cost is the customer’s responsibility.

For return shipping, please follow these rules:

  • Use EMS or your local postal service with registered mail only.
  • Do not use DHL, FedEx, UPS, or other major couriers unless we specifically approve it.
  • Declare the parcel as: Broken watch (timer) for repair – value under USD $10.
  • We will provide the exact return address after confirmation.

Q: Will you repair the watch or replace it? Can I change to another model?

This depends on the type and severity of the issue. Our normal process is:

  1. We inspect the returned watch.
  2. Minor issues may be repaired by our in-house technician.
  3. More serious issues may be returned to the factory together with supporting evidence.
  4. After repair or replacement handling is completed, we perform final QC again.
  5. The watch is then sent back to you.

Model changes are not allowed. Factories generally do not accept exchanges to a different model once a watch has been used, worn, or returned for a technical problem.

Depending on the physical condition of the returned watch and the confirmed fault, the final resolution may be a movement replacement or a replacement of the same model.

Important Notice

This process may require time at several stages, especially when parts, factory inspection, or international return shipping are involved. We will handle the case properly and do our best to resolve it fairly, and we kindly ask for your patience while the issue is being processed.